Privacy Policy
At Urban Fix Care, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use our services.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Phone Number
- Email Address
- Property Address
- Service Requirements
- WhatsApp Contact Details
Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Information
2. How We Use Your Information
Urban Fix Care may use your information to:
- Respond to service inquiries and requests
- Schedule and deliver services
- Provide quotations and project estimates
- Send service updates and confirmations
- Improve our website and customer experience
- Conduct marketing and promotional activities
- Maintain customer records and support services
- Comply with legal obligations
3. Information Sharing
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
Your information may be shared only when:
- Required to deliver requested services
- Necessary for payment processing
- Required by law, court order, or government authority
- Working with trusted service partners under confidentiality obligations
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Understand visitor behavior
- Enhance user experience
You may choose to disable cookies through your browser settings, although some website features may not function properly.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no online system can guarantee absolute security.
6. Third-Party Services
Our website may contain links to third-party websites, social media platforms, or external services.
Urban Fix Care is not responsible for the privacy practices, content, or security policies of third-party websites. We encourage users to review their privacy policies before providing personal information.
7. Google, Meta & Advertising Services
We may use services such as:
- Google Analytics
- Google Ads
- Facebook Ads
- Instagram Ads
- Meta Pixel
These platforms may collect certain information to help us understand website performance and improve our marketing campaigns.
Users may manage advertising preferences through their respective platform settings.
8. Data Retention
We retain customer information only for as long as necessary to:
- Provide services
- Maintain business records
- Fulfill legal and regulatory obligations
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymized where reasonably possible.
9. Your Rights
You may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of personal data
- Withdraw consent where applicable
- Opt out of marketing communications
To exercise these rights, please contact us using the details provided below.
10. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that such information has been collected, appropriate steps will be taken to remove it.
11. Updates to This Privacy Policy
Urban Fix Care reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page, and continued use of our website or services after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Urban Fix Care
📞 Phone / WhatsApp: 9990810666
📧 Email: info@urbanfixcare.com
Your Privacy Matters
Urban Fix Care is committed to maintaining the confidentiality, security, and integrity of your personal information while providing professional cleaning, maintenance, and property care services.